Help Centre
Quick answers to common Kirava questions.
Customer Help
How do I book an appointment?
Browse or search for a beauty professional on Kirava, choose the service you want, then pick a date and time that works for you. Enter your name and WhatsApp number and send the request — the provider will confirm it.
How do I reschedule or cancel?
Open your Bookings page, find the appointment, and choose to reschedule or cancel it. You can do this any time before the appointment, as long as it hasn't already been cancelled.
When is my booking confirmed?
When you send a booking request, it starts out as pending. Your appointment is confirmed once the provider accepts it — you'll see the updated status on your Bookings page.
Provider Help
How do I publish my profile?
Add at least one service to your profile, then go to your Membership section and select Publish your profile. The first 100 providers to publish get free Founding Provider membership.
How do I manage my availability?
Go to your Availability settings and set the days and hours you're open each week. Customers can only request appointments within the hours you set.
How do I confirm and manage bookings?
New booking requests appear on your Bookings page. Accept or decline each one, then mark the appointment as started and completed as it happens. You can message the customer on WhatsApp directly from the booking.